As part of a group of GP Practices working together as a GP Federation, New Road Surgery provides access to weekday evening and weekend appointments in the Watford Extended Access (WEA) service, which is managed by Direct Local Health Ltd. Our patients can now make an appointment to see a GP on weekday evenings, Saturdays 9am - 1pm and 3pm - 7pm, and Sundays 9am - 1pm; to see a Nurse on Saturdays 9am - 1pm and to have blood tests with a Phlebotomist on Saturdays and Sundays. Please ask the receptionist for further details on how to book an appointment. During these appointments your health record may be accessed and viewed by clinical staff other than your GP or a GP at your practice.  Please be assured that your confidentially will be maintained; for the service's full Privacy Statement please see 'Patient Information' at"

If you have a WEA appointment that you cannot attend please contact New Road Surgery or if we are closed please contact WEA directly on 07478 306 994.

Local Covid-19 Vaccinations Programme

We are using a new booking system for the COVID vaccinations. If you have a mobile number registered with the surgery you may receive a text message inviting you to book your vaccination slot yourself. If you do not have a mobile do not worry you will still be invited manually over the phone but we will call you. Please do not worry if you do not receive a text or phone call yet - we are calling patients in order.

If you have your mobile number registered for your parents please take care to book for the correct person.

We are pleased to say that we are part of the Grand Union Primary Care Network, and we are a Wave 1 site offering coronavirus vaccinations locally. 

The vaccine will be offered to those most at risk from the coronavirus. Patients are being invited to attend vaccination appointments in order defined by the Joint Committee on Vaccination and Immunisation (JCVI) and published here.

If you would like to receive a vaccination at a local Primary care Network site then please wait for your own GP surgery to contact you.

We are currently arranging vaccinations for care home residents in line with the NHS England and Public Health guidance and we are running vaccination clinics for patients in the second cohort

  1. residents in a care home for older adults and their carers
  2. all those 80 years of age and over and frontline health and social care workers

We will continue to call our patients who are over 80 when we get notification of our next vaccine deliveries. This is usually short notice and requires us to telephone patients to arrange these appointments. Please DO NOT call the practice -  as soon as we are advised of our next delivery dates we will call patients. We will continue to do this until we have finished calling all the patients in this cohort at which point we will then start contacting cohort 3 etc. 

For patients who are in this group but are housebound we are working to arrange a domiciliary service as soon as we receive vaccinations that can be transported safely. 

National Covid-19 Vaccinations Programme

Letters have also now been sent out from NHS England inviting people to book COVID-19 vaccination at our nearest designated mass vaccination site in Stevenage. If you have received one of these letters and would like to arrange an appointment at Stevenage then please follow the directions in this letter to book via the NHS website or call 119 free of charge. 

Click here for further information of the coronavirus vaccine. 

What to expect with your coronavirus vaccination

Scam messages and emails

We are aware that some people are receiving suspicious calls and text messages offering the COVID-19 vaccination.  

To protect yourself and your family members from fraud and criminals, remember the following points. 

The vaccine is only available on the NHS for free to people in priority groups, and the NHS will contact you when it is your turn. Anyone offering a paid-for vaccine is committing a crime.   

  • The NHS will never ask you to press a button on your keypad or send a text to confirm you want the vaccine, and never ask for payment or for your bank details.  
  • At the moment we are also not making house calls to deliver or discuss the vaccine. Anyone offering this now is committing a crime. 

If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101. 

Information for patients isolating at home with COVID 

Information for patients isolating at home with COVID

Accessing GP Services

Please click here for information on How to access your GP practice

Practice Updates

Please click here for details of our flu vaccination programme. 

Please click here for a practice update on Coronavirus including arrangements for making appointments and attending the surgery.

If you have been asked to attend the surgery then please wear a face covering*. Further information about face coverings can be found at

* unless you are a child under 11 or have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering or if wearing or removing a face covering would cause you severe distress. 

Wearing a face covering in England Easy Read Information

Advice for parents during coronavirus

COVID-19 Advice

COVID19 Easy Read Information

This is a family doctors' practice led by four doctors in partnership serving patients in Croxley Green, Sarratt and the surrounding area, from the main premises in Croxley Green and a branch surgery in Sarratt. This is also an accredited practice for training qualified doctors to become GPs.

All our patients have been allocated a named GP but patients can see any GP in the practice.


The practice team includes assistant GPs, one or more GP registrars, practice nurses, health care assistants, dispenser, and attached health visitors and community midwife, together with the receptionists and admin team led by our practice manager.

We will also be seeing other patients in the area in partnership with the other locality practices and this will be done with full access to the patient record.

There is good disabled access at the main surgery in Croxley Green. Space is limited at Sarratt and patients requiring disabled access are asked to attend the main surgery.

Our aim is to provide patients with medical care of the highest quality, and seek continuous improvements in the health status of the practice population overall. We aim to achieve this by developing and maintaining a practice which is responsive to people's needs and expectations, reflects whenever possible the latest advances in primary health care and uses NHS resources efficiently and effectively.

This website is designed to help you get the most from the services we offer.


Car Parks


Friends and Family Test

Take our friends and family test here or click here for further information

Online Services

Please click on the links below to make appointments or order your prescriptions online. To be setup for this service please request your sign in details at reception with photo ID and proof of address, for example, a passport or driving licence and a bank statement or council tax statement. For further information please click here.  

(Site updated 05/02/2021)
Order your repeat medicationsCancel your appointmentChange of contact detailsUpdate your clinical record
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website