Appointment Requests or Queries
We have changed how our appointment system works.
When you call us, our trained reception staff will book you an appointment or ask you to fill in a brief online form for a GP to assess. You can also fill in the form in from the NHS App to make it faster to complete. If your request isn’t urgent then you don’t have to call us first.
We will always try to see urgent medical cases on the same day. But, if your appointment request is not urgent, we will ask you to fill in a request form.
If you can’t fill out the online form, don’t worry! We can do it for you. Let the receptionist know when you call, and they will help you.
We will review the request and we will respond as soon as possible, usually within 48 hours (2 working days).
Information about our Appointments
Our trained reception staff will ask you a few questions to understand how we can best help you. This allows us to give you the right care.
We might ask you to see a different healthcare professional instead of a GP. This could be a nurse, healthcare assistant, physiotherapist, pharmacist, or community pharmacist.
Please know that any information you give will be completely confidential. It's okay if you choose not to share your issue. But it may mean a longer wait as we won’t be able to direct you to the right appointment as quickly.
The practice always tries to see patients with urgent medical problems on the same day. Call 01923 604884 to ask for an urgent appointment.
When we are very busy, we might not be able to see everyone with an urgent appointment. Doctors can only see so many patients in a day and overbooking can be a risk to patient safety.
In serious cases, we may ask you to contact NHS 111 for help.
To get an urgent same-day appointment, call us as early as possible so we can manage the appointments.
We will always ask why you need an urgent appointment. We will share this information with the doctor.
Urgent appointments may not run at an exact time. You might need to wait depending on how many other urgent patients we have.
The doctor may decide that a different healthcare professional should contact you. They may make a different appointment.
Our pharmacists and paramedics are also trained to help with illnesses. They are available to support urgent same-day appointments.
We can book some routine appointments up to two weeks ahead.
To book one of these appointments, we will ask you to complete an online form.
Along with appointments for minor illnesses, our pharmacists can help with:
- medication questions
- medication reviews,
- longer half-hour reviews for patients with more complex needs
- reviews for patients with learning disabilities
NHS England has a new way for patients get same-day appointments with a healthcare professional.
For more information about Pharmacy First, please click here.
If a pharmacist can help with your symptoms instead of a GP, we will send you to a pharmacy of your choice for a same-day appointment. This can happen over the phone or in person at the pharmacy.
We think this is a good change. We are working with local pharmacies, who are well-trained and very good at treating minor illnesses. You might like this option once you see how they can help!
This also helps us save GP appointments for people with more serious health needs, so everyone gets the right care at the right time.
Our First Contact Physio sees people with new muscle and joint problems. The physio will assess your condition and may refer you to the musculoskeletal (MSK) service. They will also give advice on how to manage the problem until you have the MSK appointment.
This service doesn’t give treatment but helps patients understand the best choices for their ongoing care.We offer some appointments outside of regular office hours on Monday and Tuesday evenings. We also have some appointments on Friday evenings and Saturday mornings each month.
Click to learn more about our Online consultations and appointments system.
If you think you or someone else may have measles, please tell us when you ask for an appointment.
From June to September 2024, patients missed over 400 appointments. If you have an appointment and don’t need it, or can’t attend, please don’t waste it. Call reception or use the NHS App to cancel it to free it up for someone else.
If you want, you can book a phone consultation with a member of the clinical team.
But some consultations must be done in person.
Our reception staff will be happy to help you choose the right type of appointment.
Patients usually come to the surgery, but between 8:00am and 6:30pm, a doctor might visit you at home if they think it’s needed for your health.
Please call the surgery as soon as you can if you think you need a home visit.
One of the GPs will decide whether you need a home visit and which member of the team is best.
For more information, see our policy on housebound patients.
To help us give you the right advice, please fill out the online form before you come to see the nurse. If more than one person is travelling, we need a separate form for each person.
If you have a long-term condition, like diabetes, we will contact you to set up your review appointment.
This appointment could be with a GP, pharmacist, or one of our nurse-led specialist clinics.
We no longer allow urgent same-day appointment bookings at the desk. It wasn’t fair to people who can’t come to the practice, like those who are sick, frail, disabled, or busy with work or children.
Using a phone-based system is the fairest way to manage bookings. We also have a call-back service, so you don’t have to wait on the phone. You’ll get a call when it’s your turn.
If your appointment request is not urgent, you can fill out the Appointment Request, or Query Form.
We want to hear your thoughts and will listen to your comments about your experience with our new appointment service. If you want to join our Patient Participation Group and talk about our services, please fill out a PPG sign-up form here.
Alternatively, you can complete a Friend and Family test form here.