We want your feedback
Non-urgent advice: Providing feedback to us
Your feedback is important to us and helps improve the care and services we offer. We welcome all types of feedback, whether it’s a compliment, a suggestion for improvement, or a concern about the care you’ve received.
There are several ways you can provide feedback:
1. In person: Speak to a member of staff at the practice.
2. Online: Complete a feedback form on our website or use the NHS online feedback tools.
3. By post: Send us your thoughts in writing.
4. Friends and Family Test:
Share your experience by completing a Friends and Family Test. It asks if you would recommend our practice to others.
We take all feedback seriously and we review it to help us improve the services we provide. If you have a concern, we encourage you to speak to us so we can address the issue as soon as possible. Your feedback helps us ensure we continue to provide the best possible care for all our patients.
We have specific policies for complaints and subject access requests.
There are several ways you can provide feedback:
1. In person: Speak to a member of staff at the practice.
2. Online: Complete a feedback form on our website or use the NHS online feedback tools.
3. By post: Send us your thoughts in writing.
4. Friends and Family Test:
Share your experience by completing a Friends and Family Test. It asks if you would recommend our practice to others.
We take all feedback seriously and we review it to help us improve the services we provide. If you have a concern, we encourage you to speak to us so we can address the issue as soon as possible. Your feedback helps us ensure we continue to provide the best possible care for all our patients.
We have specific policies for complaints and subject access requests.
Non-urgent advice: Feedback on the digital phone system
As you may know, our practice recently introduced a new phone system to improve how you contact us. We are asking patients who have called the practice in the last month to share their experience. Your feedback will help us make future improvements to GP phone systems.
The NHS North of England Commissioning Support Unit for NHS England runs this survey. Taking part is completely voluntary.
Please don’t include any personal details or health information. The feedback will be shared with your practice, your local Integrated Care Board, and NHS England to help evaluate the new phone system.
You can also take part in the survey by visiting this web address: https://tinyurl.com/ynvx8z2e
Thank you for taking part!
The NHS North of England Commissioning Support Unit for NHS England runs this survey. Taking part is completely voluntary.
Please don’t include any personal details or health information. The feedback will be shared with your practice, your local Integrated Care Board, and NHS England to help evaluate the new phone system.
You can also take part in the survey by visiting this web address: https://tinyurl.com/ynvx8z2e
Thank you for taking part!