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Are you interested in supporting your GP practice, meeting with fellow patients and the practice team to discuss ways to maintain and improve patient services, this is an opportunity for you to get involved!

We are relaunching our Patient Participation Group (PPG) and are inviting interest from individuals who are patients at the practice. We are encouraging people of all ages, gender, ethnicities, disabilities with an interest in healthcare to join.

PPGs have an increasingly important role to play in helping to give patients a say in the way services are delivered to best meet their needs, and the needs of the local community. As patients we are encouraged to take a positive role in our own healthcare, and we can do this by bringing the patient perspective to local healthcare service provision.

How does the PPG work?

Our PPG is open to every patient on the GP practice list and we  encourage representatives of all ages, gender, ethnicities, disabilities, who have an interest in healthcare.

Patients can register their interest by completing this form 

Patient Participation Group Sign up form

Please either return this to the practice or email it to

You will then be notified of PPG updates including PPG steering group meetings which will be held around 4 times a year at the surgery or virtually.

The Practice Representative will support the PPG Chair assisting with steering group meeting arrangements and providing related updates for dissemination around healthcare provision relevant to the local community.

A PPG can make valuable contributions such as:

  • Providing a means for patients to become more involved and make suggestions about the healthcare services they receive
  • Exploring ways to support the practice in delivering healthcare campaigns such as flu vaccinations and other health incentives, promoting health awareness and education
  • Gaining knowledge around innovations aimed to improve healthcare services in the local community
  • Giving feedback on the annual National Patient Survey Results and Friends and Family Test feedback
  • Helping to reduce costs and improve services by identifying changes that the practice may not have considered, allowing resources to be used more efficiently.
  • Developing mutually supportive networks for patients and the practice

Effective PPGs can really make a positive impact on the growth and sustainability of a great GP Practice.  The PPG can provide a wealth of information, education and knowledge to the wider patient population and this can be done by producing informative newsletters or posts on a dedicated PPG section on the website and, on notice boards in the practice.

What’s involved

The PPG steering group will meet 4 times a year, virtually or in person as decided by the group. Meetings will normally be held at the Surgery with a Practice representative and GP in attendance. An agenda will be set by the PPG and the meetings will usually last around 1 – 1.30 hours.

The PPG will appoint a Chair and Secretary to help manage the group and there will be support provided by a member of the practice team

Who can join?

Simply, anyone who is a patient at the practice. The surgery wants to reach out to their community to ensure the PPG gets representation from the scope of the patient base as this will help inform when considering best ways to deliver services for everyone.

Aims of an effective PPG are:

  • To facilitate good relations between New Road Surgery and patients by communicating patient experience, interests, concerns (non - personal), working collaboratively and positively to improve services and facilities for patients by providing constructive feedback
  • To build two-way communication and co-operation between the practice and patients, external organisations in healthcare and the wider community to the benefit of all
  • To act as a representative group to support the practice and influence local provision of health and social care
  • Positive and effective engagement, respectful of contributions and confidentiality of all patient representatives
  • The PPG is an opportunity for positive engagement and will not provide an alternative complaints process

Joining a Patient Participation Group can be a very positive experience. By getting involved you will be helping your practice grow and develop healthcare services for the future

Be part of making the patient voice count

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