Appointment Requests or Queries
We are now using a new online consultation tool. It is NHS approved and easy to use.
This short online form is the quickest and simplest way for the majority of our patients to access or clinical team for assistance. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays.
We will review your request within 2 working days
If you become more unwell, or if you need help more urgently, please phone the surgery on 01923 604884, or NHS 111 during out of hours for advice.
If this is a medical emergency, please call 999.
Frequently Asked Questions (FAQs)
For urgent appointments please call us and we will do our best to book you an appointment as soon as possible.
That’s no problem! Our reception team will complete it for you when you call.
In this case, we will ask you to fill out a form so that your request can be reviewed by a clinician, and we can offer you the most suitable appointment.
On the form, you can let us know what times work best for you. We will try to consider this when we contact you or book your appointment.
We understand that it’s important to see the same doctor for continuity of care. We will always try to consider your preference, but our doctors work on different days and handle different tasks. Sometimes, it may not be possible to wait for a specific doctor, so you’ll be offered the next available appointment.
We’re sorry for any confusion. Over the past few months, we’ve been testing the new appointments system on some mornings but not others, which led to different instructions on different days. We apologise for this. We’ve learned from these tests and, from June 2024, the new system will work better for everyone.
We made the change based on NHS guidance. Many other surgeries use this system, and it has successfully helped manage demand and appointment availability.
We wish we could meet everyone’s needs all the time, but we don’t always have enough availability. However, you do have the right to an assessment when you contact us. The new system ensures that this assessment happens.
Some appointments can only be booked by the receptionist if you explain why you’re calling. If you prefer not to share the reason, you can fill in a form, which will be assessed by a clinician.
No, your request will be reviewed, and we’ll offer the most appropriate response. This could be an appointment with a doctor, another clinician, or advice on self-care or other services.
We did! We’ve worked closely with our Patient Participation Group to improve the appointment system. We’ve also listened to feedback and complaints, including those on social media. During test days, we asked patients for feedback, which has mostly been positive. We’ve made changes to the system and our communication based on any issues raised.