In line with government guidance we have made changes to the way that we look after patients because of the coronavirus outbreak.
This is so we can keep our patients and staff safe and healthy and make best use of our resources.
The changes are in keeping with the government’s approach to protecting people against coronavirus by reducing contact to essential circumstances.
The main change is that we are reducing the need for patients to come into the practice by moving to telephone and video consultations where we can. We are also making sure that you can get prescriptions without coming in.
Latest government advice on coronavirus
If you or anyone in your household has a high temperature or a new and continuous cough, even if those symptoms are mild, you should all stay at home. Don’t go to your GP or hospital; instead go to nhs.uk to check your symptoms and follow the specialist medical advice.
For medical help linked to coronavirus you can also contact the NHS 111 online coronavirus service.
Only call 111 if you cannot get online.
If you need medical help for any reason, do not visit the GP surgery, pharmacy or hospital.
If you need help or advice not related to coronavirus:
- for health information and advice, use the NHS website or our surgery website
- for urgent medical help, use the NHS 111 online service – only call 111 if you're unable to get help online
- for life-threatening emergencies, call 999 for an ambulance
When you call to make an appointment with a GP or nurse we will first of all ask you to tell us why you need medical help. This will help us decide how best to help you. Please do not contact the practice for medical help linked to coronavirus. Follow the advice above.
We will initially arrange for a GP to call you back over the phone to assess your needs. If they can, the GP will provide you with advice there and then. If you need a further consultation, you will be that will be booked in for you.
Wherever possible, this consultation will be over the phone or by video if you have the equipment to be able to do this.
We may offer you an appointment at the surgery but we will only do this if we think that you need to see or speak to a doctor or nurse in person, and we are sure that there is no risk to patients or staff.
In light of this new approach, appointments can’t be booked online any longer. But please do use other online services, including:
- Ordering repeat prescriptions – please only order what you need
- Checking you medical record if this has been enabled
You can register for the NHS app (https://www.nhs.uk/apps-library/nhs-app) to be able to request prescriptions and look at test results. The identification process can occur completely online and you do not need to come into the surgery to do this.
We will send all prescriptions, including repeat prescriptions, through the electronic prescription service (EPS) to your nominated pharmacy. If you do not have a nominated pharmacy we can set this up for you. We are no longer producing paper prescriptions to avoid the need for collection at the surgery. We are also now taking prescription requests via telephone or requests can be posted through the letterbox.
Please be aware that home deliveries by community pharmacy is not an NHS funded service. Some pharmacies do offer a delivery service which you may be charged for.
HertsHelp is now running its single point of access to voluntary sector support from 8am-8pm and 7 days per week, the public can ring direct 0300 1234 044.