Please click here for details about the NHS app

Coronavirus Update


When you call to make an appointment with a GP or nurse we will first of all ask you to tell us why you need medical help. This will help us decide how best to help you.  Please do not contact the practice for medical help linked to coronavirus. Follow the advice above.

We will initially arrange for a GP to call you back over the phone to assess your needs. If they can, the GP will provide you with advice there and then. If you need a further consultation, you will be that will be booked in for you.

Wherever possible, this consultation will be over the phone or by video if you have the equipment to be able to do this.

We may offer you an appointment at the surgery but we will only do this if we think that you need to see or speak to a doctor or nurse in person, and we are sure that there is no risk to patients or staff.


Online services

Please do use online services, including:

  • Booking some appointments
  • Ordering repeat prescriptions – please only order what you need
  • Checking you medical record if this has been enabled

Click here for more information on Patient Access 

You can register for the NHS app  ( to be able to request prescriptions and look at test results. The identification process can occur completely online and you do not need to come into the surgery to do this.



We will send all prescriptions, including repeat prescriptions, through the electronic prescription service (EPS) to your nominated pharmacy. If you do not have a nominated pharmacy we can set this up for you. We are no longer producing paper prescriptions to avoid the need for collection at the surgery. We are also now taking prescription requests via telephone or requests can be posted through the letterbox.


Home deliveries

Please be aware that home deliveries by community pharmacy is not an NHS funded service. Some pharmacies do offer a delivery service which you may be charged for.

Cancer Patients Advice 

Information and advice for cancer patients, with specific advice relating to covid-19.


East of England Cancer Alliance (FAQ)

Cancer Research UK

Cancer Care Maps

Healthwatch Hertfordshire

HertsHelp is now running its single point of access to voluntary sector support from 8am-8pm and 7 days per week, the public can ring direct 0300 1234 044.

Screening Services

Child immunisation services have been resumed at New Road Surgery. 

Cervical screening services have been resumed at New Road Surgery. 

Breast screening services

Mental Health Support

Help and support for people in Hertfordshire who are experiencing a mental health crisis, looking for mental health help or just need to talk. Support is available 24 hours a day, seven days a week on 0300 777 0707.
Herts residents experiencing a mental health crisis now also have the option to access mental health professionals directly via the NHS 111 service. Selecting option 2 for mental health services.

The Wellbeing Service continues to provide support to adults experiencing common mental health problems including depression and anxiety.  The service offers free access to innovative digital, video and telephoned based talking therapies including a wide range of self-help webinars and resources. There is more information on the website

This SilverCloud programme is free for residents of Hertfordshire and Essex to use, with the access code: HPFT2020

Local support

Please click for Local Support for people self-isolating

HertsHelp is now running its single point of access to voluntary sector support from 8am-8pm and 7 days per week, the public can ring direct 0300 1234 044.

Croxley Parish Council website or call them on 01923 710250

Three Rivers COVID Support website


If you smoke, you have an increased risk of severe illness with COVID-19. Your doctor would like you to stop smoking as soon as possible. Contact Hertfordshire Health Improvement Service on 0800 389 3 998 OR text quit4covid to 80818 for telephone support and medication to quit smoking.


Referrals can also be made by calling 0800 389 3 998 or by email to

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website