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Please click here for details about the NHS app

Appointments booking

Appointments booking

Our trained reception staff will ask some questions about how we can help you. This will enable us to provide you with the most appropriate care as quickly as possible.

 

This might mean our team directs you to see a health professional other than a GP, such as a Nurse, Health Care assistant, First Contact Physio, Pharmacist or Community Pharmacist.

 

Please be assured that any information given by you will be treated strictly confidentially. If you don't wish to say what your issue is, that will be respected but may result in longer wait times if we are unable to direct your appointment appropriately.

 

 

Emergency Appointments

Due to overwhelming demand and pressure of workload we are changing our afternoon booking system.

The practice continues to always see patients who contact us with an urgent medical issue on the same day. The number of these extras at the end of doctors’ sessions can become too many and constitute a potential clinical risk.

 

To meet same day emergency appointment demand, we will now start the emergency session at 2pm, rather than at the end of the doctor’s afternoon session.

In order to access an emergency appointment you will need to telephone us as soon as possible after 2pm so that the emergency appointment workload can be managed. You will be asked the reason for your emergency appointment request so that this information can then be passed onto the doctor for triage.

Emergency appointments will not be at a set time and will require you to be available to take a telephone call from the doctor at any time from 2pm. If you do not want a telephone call and would like to see the doctor in person then you will be asked to come to the surgery immediately. You may however have to wait and this wait time will depend on the number of other emergency appointments.

The doctor may also review your issue and ask for a different clinician to contact you or ask reception to call you to arrange a different appointment.

Our pharmacist is trained in managing minor illness and his afternoon appointments are all now available to support the demand for urgent and emergency appointments in the afternoon. 

NHS England have provided the Community Pharmacist Consultation Service (CPCS) referral service and we can now also offer referrals where appropriate to New Road Pharmacy. They will offer you a same day consultation

 

Routine Appointments

Some routine appointments can be booked two weeks in advance. These appointments are released every day at 8.30am and 2pm for prebooking. We have made 15% of our overall appointments prebookable two weeks in advance but these get booked quickly by patients either telephoning the surgery or booking online via for example the NHS app. If you would like more information on how to install the NHS app and connect to tour surgery please see <Link>

Feedback we have had from patient is that we should provide more prebookable appointments but we have to restrict this number in order to keep enough unbooked appointments for our same day provision.

 

Same Day Appointments

Same day appointments can be booked every day at 8.30am and 2pm, either telephoning the surgery or booking online via for example the NHS app. If you would like more information on how to install the NHS app and connect to our surgery please see NHS App and your NHS account - NHS (www.nhs.uk)

 

Pharmacist appointments

As well as minor illness appointments, our pharmacists provide appointments for medication queries, medication reviews, structured medication reviews which are longer half hour appointments for more complex patients and learning disability reviews.

 

 

Community Pharmacist Consultation Service (CPCS) appointments

We are offering a new approach to improve access for patients to a same-day consultation with a healthcare professional. The aim is to direct patients to the most appropriate person to help them, which may be a GP or another health care professional community pharmacist.

If your symptoms can be resolved by a booked consultation with the community pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice. Your consultation may take place on the phone or in person at the pharmacy.

We think this is a good thing. We are working closely with your local pharmacist who is a highly trained and skilled clinician, experienced in treating minor illnesses. Once you see how great they are at helping with minor ailments we don’t think you’ll look back.

This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

 

First Contact Physio Appointments

Our Physio offers appointments for people with new muscular skeletal issues. Patients are assessed and can be referred into the MSK service as well as being offered advice for patients’ self-care either to resolve an issue or to help them while they are waiting for their MSK appointment. This is not a treatment service but can assist patients in understanding the best options for their ongoing care.

 

Chronic Condition Appointments

If you suffer from a chronic condition that requires monitoring, for example, Diabetes, then you will be contacted by the surgery to arrange your review appointment. These are either with a doctor, pharmacist or one of our nurse led specialist clinics.

 

 

 

Telephone/online booking only

We no longer offer appointment booking in the practice and 8:30am and 2pm as we used to pre COVID as l this unfairly prioritises those who are able to get to the practice in person and unfairly disadvantages those who are too sick, frail, disabled or unable to attend in person for other reasons, such as being at work.

Having a single phone-based appointments system is the only way to enable a fair patient queuing system although we do also offer online appointment booking via the NHS app.

 

You can help us

We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this new appointment service. If you would like to join our Patient Participation Group and have the opportunity to be involved in discussions about our services then please complete a PPG sign up form here.

Alternatively, you can complete a Friend and Family test form here



 
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