The Friends and Family Test – a NHS ENGLAND Initiative
What is the Friends and Family Test?
The NHS has asked all providers to provide patients with the opportunity to provide feedback, following their treatment. This is known as the Friends and Family Test (FFT).
The FFT consists of two questions:
- A statutory question "How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment.” to which the answers vary from “Extremely likely” through to “Extremely unlikely”.
- Each Practice can determine the second question – we have chosen "Please tell us the main reason for selecting your statement."
By 1st December 2014, all GP practices must offer these two questions to patients, following every episode of treatment. They then need to collate and analyse the data, report the summaries to NHS England and then look at the comments for common themes to make service improvements. NHS England will then publish the FFT score on a national website that is public.
How will we do this?
From 1 December 2014, if you phone or visit our GP surgery you will be asked about whether or not you would recommend our surgery to your family and friends, if they need similar treatment or care.
NHS Friends and Family Test is a quick and simple way of collecting patient feedback to improve services.
The information will give our GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements and improve the experience for our patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily or to watch a short video on the friends and family test click here.